Support
Something not working? Bug to report? Feature request? You're in the right place.
Email support
We answer every email within one business day, often the same day.
support@stroamapp.com →Security disclosure
Found a vulnerability? Please do not open a public issue. Email us privately and we will respond within 48 hours.
security@stroamapp.com →Privacy + data requests
Want a copy of your data, want it deleted, or have a question about how we handle it? See our privacy policy for the full process.
privacy@stroamapp.com →Common questions
The map is empty. Where are the vendors?
Vendors only appear when they have tapped "Go Live." If you're in a market with no live vendors right now, the map will be empty. Try again at lunch (11am–2pm) or dinner (5pm–9pm) — the peak windows.
I'm a vendor. How do I get on the map?
Sign up as a vendor, create your stand (name, location, menu, hours), and tap "Go Live" when you're open. The Hobby tier is free forever for one stand.
How do I cancel my Pro subscription?
From the dashboard go to Billing → Manage in Stripe. Cancellation takes effect at the end of the current billing period; you keep Pro features until then.
How do I report a vendor or a review?
Email support@stroamapp.com with the stand URL and a description. We review reports within one business day.
Why does the app look like a demo?
If you see the "Demo Mode" banner, the app is running with sample data — usually because it's a fresh install before backend configuration, or a test build. Sign up to switch to live data once your environment is configured.
App Store / Play Store reviewers
You're testing a build of Stroam Mobile. The app launches in demo mode by default with sample stands across Downtown LA. No credentials are required to fully evaluate consumer features. See the "Demo Mode" banner — it's intentional.
For escalation during review: appstore@stroamapp.com